Cancellation Policy

Before dispatch, you can cancel. Call +91 98432 87130, message the same number on WhatsApp, or email manager@alagendran.com with your invoice or order number. If the goods have not left us, we will cancel the order and refund what you have paid in full.

After dispatch, it is a return, not a cancellation. Once a consignment is with a carrier we cannot recall it. Follow the Return Policy instead, and note that a return for change of mind is not ordinarily accepted.

• Special-indent items — parts ordered in from a manufacturer or principal specifically for you. Once the indent is placed we are committed to it, and it cannot be cancelled or is subject to whatever the principal allows.
• Made-to-order and cut-to-size goods, including yarn produced to a specified count and quantity for your order.
• Items already dispatched or already collected.
• Services already performed — a job card completed at a service branch, or labour already carried out.

We would rather supply than cancel, but occasionally we cannot proceed. We may cancel an order — in whole or in part — where:

• the part is out of stock, has been superseded, or has been discontinued by the manufacturer;
• the quantity ordered is not available and a partial supply is not useful to you;
• the price or the description was wrong, and the Payment Policy applies;
• fitment cannot be confirmed for your vehicle and supplying it would leave you with a part you cannot use;
• payment has not cleared, or payment verification fails;
• the delivery address is not serviceable, or the goods cannot lawfully be carried to it;
• we have reasonable grounds to suspect fraud or misuse.

Where we cancel, we will tell you the reason, and refund the full amount paid under the Refund Policy. We do not charge a cancellation fee on an order we cancel.

An order for several parts can be cancelled in part — for the lines not yet dispatched. The remaining lines proceed, the invoice is adjusted, and freight is recalculated on what actually ships, which may change the amount refunded.

Service appointments at the group's Yamaha Service branches can be rescheduled or cancelled by calling that branch directly — each branch keeps its own booking sheet. Call as early as you can so the slot can go to another rider. Work already carried out on a job card is chargeable.

A cancellation before dispatch involves no goods movement, so the refund starts as soon as the cancellation is confirmed: initiated within 7 working days, credited by your bank thereafter. The full terms are on the Refund Policy page.