Return Policy

Raise a return within 48 hours of delivery or collection. Tell us inside that window, keep the original packing, and keep the tax invoice. Returns raised later cannot ordinarily be accepted, because after that point we can no longer establish whether a part was faulty when it left us or was damaged afterwards.

The 48 hours are counted from when the goods reached you, not from when you got round to opening the box — so check the consignment the day it arrives.

Within the 48-hour window, and with the invoice and original packing:

• Wrong part supplied — what arrived is not what the invoice says, or not what was agreed.
• Short supply — the quantity delivered does not match the invoice.
• Transit damage — the goods arrived damaged, and it was recorded on the carrier's receipt or reported with photographs on the day of delivery.
• Description mismatch — the part materially differs from how it was described or catalogued to you.
• Manufacturing defect — a part that is defective out of the box. Where the brand requires it, the claim is referred to the manufacturer; see the Warranty Policy.
• Dead on arrival electricals — an electrical component that does not work at first fitment, reported within the same 48 hours.

A spare part that has left the counter and been to a workshop cannot go back on the shelf as new stock. These exclusions are the trade's, not an invention of ours:

• Parts that have been fitted, used or installed — including parts removed again after fitment.
• Parts damaged during fitment or handling — scored, forced, drilled, cut, painted, modified or fitted with the wrong tool.
• Electrical items once fitted or once the seal is broken, except where they are dead on arrival and reported within 48 hours. This includes sensors, ECUs, switches, relays, motors and wiring.
• Opened consumables — oils, lubricants, coolants, greases, sealants, aerosols, filters removed from sealed packing, and anything decanted or part-used.
• Helmets where the seal, wrapping or tag has been removed, where the helmet has been worn, or where it has taken any impact. This is a hygiene and safety rule and it is not negotiable.
• Special-indent and made-to-order items procured specifically for you at your request.
• Electrical and body items sold on a clearly stated no-return basis, where that was stated to you before the sale and noted on the invoice.
• Goods without the original packing, manual, fittings, hardware or accessories, or with the manufacturer's box defaced or discarded.
• Change of mind — where the part supplied matches what was ordered and described, and you simply no longer need it.
• Anything for which the original tax invoice cannot be produced.

1. 01Contact us within 48 hours. Call +91 98432 87130, message the same number on WhatsApp, or email manager@alagendran.com.
2. 02Give us the invoice number, the part number and the reason. Photographs of the part, the packing, the label and — for transit damage — the carrier's receipt, help us settle it quickly.
3. 03Wait for approval before sending anything back. A return that arrives unannounced cannot be matched to an invoice or a reason, and may be refused.
4. 04Pack it as it came. Original box, all fittings and accessories, with a copy of the invoice inside.
5. 05Send it, or bring it to the counter. We will tell you which, and who pays the freight, when we approve the return.

Every returned item is inspected on arrival and checked against the invoice and the reason given. A replacement or refund follows only once it passes. Where a manufacturer's assessment is required, the item goes to them and their finding governs the outcome.

An item that fails inspection — because it shows fitment marks, misuse, impact damage, tampering, or is not the item invoiced — is not replaced or refunded, and is returned to you at your cost. We will tell you what we found and why.

Our error

Wrong part, short supply, description mismatch, defect or transit damage — we pay the return freight and the freight on any replacement.

Not our error

An accepted return for any other reason travels at your cost, both ways.

Where a return is accepted, the usual outcome is a replacement of the same part, or a credit note against your account for trade customers. A refund is issued where a replacement is not available or not appropriate — the terms are set out in the Refund Policy.

Decisions on returns are taken case by case by the Alagendran Automobiles team, on the evidence available. Nothing in this policy affects your rights under the Consumer Protection Act, 2019.