Refund Policy

A refund follows an approved return, an approved cancellation, or an order we could not fulfil. Read this page together with the Return Policy and the Cancellation Policy — those decide whether money comes back; this one decides how.

Our first remedy is normally a replacement of the same part, or a credit note for trade customers. A refund is issued where:

• the correct part is not available and cannot be procured within a reasonable time;
• an order is cancelled before dispatch, by you or by us;
• a part was mispriced or misdescribed and you would rather not proceed;
• a defect or a wrong supply is confirmed and you do not want a replacement;
• a payment was taken twice, or taken for an order that never confirmed.

• For returns: the goods must reach us and pass inspection. Nothing is refunded against goods still in transit or still with you.
• For manufacturer claims: where a defect has to be assessed by the brand, the refund follows their finding.
• For cancellations before dispatch: no goods movement is involved, so the refund starts as soon as the cancellation is confirmed.
• The original tax invoice must be produced in every case.

A refund always returns by the route the payment came in. We do not refund a card payment in cash, and we do not send a refund to a third party's account.

Card / UPI / netbanking

Reversed through the payment gateway used on shop.alagendran.com to the same card, UPI ID or account. Where a gateway reversal is not possible, it is paid by bank transfer to the account the payment came from.

Bank transfer

Returned to the remitting account. We may ask you to confirm the account details before releasing it.

Counter purchases

Settled at the counter against the original invoice, in the manner the purchase was paid for.

Trade accounts

Ordinarily issued as a credit note against the account and set off against the next invoice, unless you ask for a transfer instead.

1. 01Approval — once the returned goods pass inspection, or the cancellation is confirmed.
2. 02Initiation — we initiate the refund within 7 working days of approval.
3. 03Credit to you — your bank or card issuer then credits it, which typically takes a further 5–7 working days for card and UPI reversals. That leg is the bank's, not ours.

Value of goods

Refunded in full, at the invoiced price, together with the GST charged on it.

Outbound freight

Refunded where the return arose from our error — wrong part, short supply, defect, description mismatch or transit damage. Not refunded on a return for any other reason, because the carriage was actually performed.

Return freight

Borne by us where the fault was ours; borne by you otherwise. See the Return Policy.

Special-indent items

Where an item was procured specifically at your request and is cancelled or returned other than for a fault, a handling deduction may apply, reflecting what the principal charges us. It is disclosed to you before the refund is processed.

Bank charges

Charges applied by your own bank on an inward transfer are yours and are not reimbursed.

We charge no restocking fee where the error was ours.

If money was debited but the order never confirmed, the gateway ordinarily auto-reverses it within 5–7 working days without you having to ask. If it does not, or if a payment was taken twice, send us the transaction reference and the date and we will trace and return it.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement. If you are unhappy with how a refund has been handled, escalate it to the Grievance Officer using the details on the Privacy Policy page.