Privacy Policy

Alagendran Group of Companies respects your privacy. This policy explains what personal information we collect when you visit this website, call or message one of our counters, walk into a branch or send us an enquiry — and what we do with it.

It covers the businesses described on this site: Alagendran Automobiles and its Toyota Genuine Parts wing and helmet division, the Yamaha sales, service and parts businesses, the multi-brand two-wheeler spares counter, and Alagendran Spinning Mill.

We collect only what we need in order to answer you and to supply what you have asked for. Depending on how you contact us, that may include:

• your name, mobile number, email address and — where delivery is involved — your address;
• your vehicle details: make, model, variant, year, registration or chassis number, and the part or symptom you are asking about;
• for trade and wholesale customers: firm name, GSTIN, billing and shipping addresses, and the contact person for the account;
• for yarn customers: count, quantity, delivery location and commercial terms discussed;
• the content of your enquiry — messages, call notes, photographs of a part or a vehicle you send us, and feedback or complaints;
• invoice and transaction records, which we are required to keep for tax and accounting purposes;
• basic technical information about your visit to this website: browser and device type, approximate location, pages viewed and how you arrived.

We do not collect card numbers, CVV, UPI PINs, OTPs or banking passwords. This website takes no payment, and no one from any Alagendran business will ask you for those details by phone, WhatsApp or email. Online payments made on the storefront are handled by the payment gateway, which holds those details — not us.

• when you call, message on WhatsApp, or email one of the numbers or addresses published on this site;
• when you visit a counter, showroom or service branch and give details for a job card, a quotation or an invoice;
• when you submit an enquiry or an account registration on the storefront;
• when you respond to a campaign, leave a review, or interact with our social media pages;
• automatically, in a limited way, from your browser when you use this website.

• to identify the correct part, count or service for your vehicle or requirement, and to quote for it;
• to process an order, raise a GST invoice, arrange dispatch and complete delivery;
• to handle a return, a refund, a cancellation or a warranty claim, including referring a claim to the manufacturer;
• to book, remind about and follow up on a service appointment;
• to answer questions, resolve complaints and keep a record of what was agreed;
• to keep the accounting, tax and statutory records the law requires us to keep;
• to understand which parts of this website are useful, so we can improve it;
• to tell you about offers, new stock and service reminders — only where you have asked for that, or where it follows directly from an enquiry you made. You can stop it at any time.

We do not sell your personal information, and we do not trade or rent contact lists.

We share only what is necessary, only for the purposes above, and only with:

Manufacturers

Toyota, India Yamaha Motor and other brands, where a warranty claim, a part indent, a recall or a product support question has to be raised with them.

Logistics partners

Couriers and goods transport operators, who need the consignee name, address and phone number to deliver.

Payment and finance

The payment gateway used by the storefront, and — where you have asked for vehicle finance or insurance — the finance or insurance partner concerned.

Service providers

Hosting, email, accounting and communication providers who process data on our instructions and are expected to keep it confidential.

Authorities

Government, tax, regulatory or law-enforcement bodies, where we are legally required to disclose.

Cookies are small files a website stores on your device. This website sets no advertising cookies and runs no behavioural ad targeting on its pages.

• We may use privacy-respecting measurement to count page views and understand which pages and parts people look for. Where such a tool is in use, it is used in aggregate — to improve the site, not to build a profile of you.
• Embedded content such as maps and video players may set their own cookies when you interact with them. Those are governed by the provider's policy.
• The storefront at shop.alagendran.com uses cookies that are necessary for login, the cart and checkout to function.
• You can block or delete cookies in your browser settings. Some features — particularly on the storefront — will not work if you do.

• Invoices, tax and accounting records — for the period required under Indian tax and company law.
• Warranty and service history — for as long as the warranty or the service relationship runs, so a later claim can be checked against it.
• Enquiries that did not lead to a sale — for a reasonable period while the enquiry may still be live, then deleted or anonymised.
• Marketing preferences — until you withdraw them, plus a record of the withdrawal itself so we do not contact you again by mistake.

This website is served over an encrypted HTTPS connection. Access to customer records inside the business is limited to the staff who need it to do their work, and our providers are chosen on the basis that they keep data secure.

No system is perfectly secure, and we cannot guarantee the security of information you send us over the public internet or over a messaging service. If a breach affecting your personal information occurs, we will inform you and the relevant authority as required by law.

You may ask us to:

• tell you what personal information of yours we hold, and why;
• correct anything that is wrong or out of date;
• delete information we no longer have a lawful reason to keep;
• stop sending you promotional messages;
• withdraw a consent you previously gave.

Write to manager@alagendran.com or call the counter. We may ask for a few details to confirm it is really you before we act. Some information — invoices and statutory records in particular — we are required by law to retain even after such a request, and we will tell you when that applies.

We process personal information in accordance with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023.

If you are not satisfied with how your information has been handled, or with how a complaint was resolved, escalate it to the Grievance Officer:

Attention

The Grievance Officer, Alagendran Group of Companies

Post

#177/1, North Veli Street, Simmakkal, Madurai – 625001, Tamil Nadu

Email

manager@alagendran.com

Phone

+91 98432 87130

Hours

Monday to Saturday, 10:00 – 18:00 IST. Closed on public and festival holidays.

We acknowledge grievances within 48 working hours of receipt and aim to resolve them within 30 days.

This website and the businesses it describes are intended for adults — vehicle owners, riders, workshops and trade buyers. We do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will remove it.

This site links to the group's own division websites, its storefront, map services and social media pages. Their privacy practices are their own, and this policy does not cover them.

We may update this policy as the business changes, as the website gains new functionality, or as the law requires. The current version is always the one published here, with the date it was last updated shown at the top of the page.