Payment Policy

At the counter

Cash, UPI, debit and credit card at the Alagendran Automobiles counter and at the group's showrooms and service branches, against a GST tax invoice.

Phone & WhatsApp orders

Confirmed by UPI or bank transfer to an account named on the proforma or the tax invoice we send you. Payment is confirmed before dispatch unless a credit arrangement is already in place.

Trade & wholesale

By bank transfer or cheque against an invoice, on the credit terms agreed in writing for your account.

Online storefront

Card, UPI, netbanking and wallet through the payment gateway integrated into shop.alagendran.com. Card and UPI credentials are handled by the gateway; they never reach us.

• Pay only into an account shown on an invoice or proforma issued by us. If a bank account or UPI ID reaches you by message and you have not verified it, call the counter on +91 98432 87130 before paying.
• Refunds are always returned to the original payment method or to a verified bank account. We never need your PIN or OTP to send one.
• This website will never present a payment form. If you are being asked to pay on a page under this domain, you are not on our site — please tell us.

• Prices are quoted in Indian Rupees (INR).
• Where an MRP is shown, it is the manufacturer's maximum retail price for that pack, and it includes tax. The price you pay is confirmed at the counter and may be lower.
• GST is charged at the rate applicable to the goods and is shown separately on the tax invoice, together with the HSN code. Trade customers who supply a valid GSTIN at the time of billing will have it printed on the invoice; it cannot be added afterwards.
• Wholesale and trade pricing differs from retail pricing and is quoted against your account.
• Freight, packing and insurance, where they apply, are quoted separately before dispatch. See the Shipping & Delivery Policy.
• Prices, offers and discounts are subject to change without notice and are not guaranteed until we confirm the order.

If a part is quoted, listed or displayed at an obviously incorrect price — a keying error, a stale figure after a manufacturer's revision, or a mismatch between the part and the price shown — we reserve the right not to supply it at that price.

Where that happens we will tell you promptly, offer the item at the correct price, and cancel the order and refund you in full if you would rather not proceed. This applies whether or not the order was already confirmed or paid for.

• A GST tax invoice is issued for every sale. Keep it — it is your proof of purchase and the document a return, a refund or a warranty claim is checked against.
• For online orders, the invoice is issued against the order and sent to the email address registered on the account.
• We can reissue a copy of an invoice on request, against the invoice number or the registered phone number.

• If an online payment is debited but the order does not confirm, the gateway ordinarily reverses it automatically. Banks typically credit such reversals within 5–7 working days.
• If a payment is taken twice for the same order, contact us with the transaction reference and the invoice number and we will trace it and return the duplicate.
• Orders on which payment has not cleared are not dispatched, and stock is not held indefinitely against them.

All sales are in Indian Rupees. Bank charges, transfer fees or currency conversion applied by your bank are yours to bear and are not part of the invoice value.